Hey, I’m Maria!


I'm a Head of Customer Success and Growth


Helping Tech Grow Through People-First Strategy


About me

Trajectory

Scenarios

Say Hello

Say Hello

Hey, I’m Maria!


I'm a Head of Customer Success and Growth


Helping Tech Grow Through People-First Strategy


About me

Trajectory

Scenarios

Say Hello

Say Hello

Hey, I’m Maria!

I'm a Head of Customer Success and Growth

Helping Tech Grow Through People-First Strategy

About me

Trajectory

Scenarios

Say Hello

Hey, I’m Maria!

I'm a Head of Customer Success and Growth

Helping Tech Grow Through People-First Strategy

About me

Trajectory

Scenarios

Say Hello

Making tech grow smarter, from onboarding to retention


I’m a strategic leader, creative builder, and passionate advocate for growth that endures.


Excellence starts with visibility. I built this personal portfolio to clearly showcase how I apply AI, automation, and systems thinking in Customer Success and Growth, domains where these technologies remain underleveraged but hold immense potential. I believe professionals who truly love what they do should help shape the future of their industry. Personal brand and company brand aren’t separate, they amplify one another. I approach every role as a long-term career partnership where impact is mutual and reputation is shared.


With 10+ years of international experience across B2B/B2C and SaaS, I specialize in aligning Customer Success, Product, and Data to drive scalable, sustainable revenue. I’ve led cross-functional teams across Europe and the U.S., implemented AI-powered onboarding and CRM optimization, and helped fast-paced tech environments turn complexity into clarity.


My path began in diplomacy, evolved through global business, and thrives today in tech, where intuition meets data, and human experience powers innovation. I studied at MIT, Le Wagon, LSE, Pace University, and the Spanish Diplomatic School, blending operational precision with purpose-driven strategy.


I’m a strategic leader, creative builder, and passionate advocate for growth that endures.


Excellence starts with visibility. I built this personal portfolio to clearly showcase how I apply AI, automation, and systems thinking in Customer Success and Growth, domains where these technologies remain underleveraged but hold immense potential. I believe professionals who truly love what they do should help shape the future of their industry. Personal brand and company brand aren’t separate, they amplify one another. I approach every role as a long-term career partnership where impact is mutual and reputation is shared.


With 10+ years of international experience across B2B/B2C and SaaS, I specialize in aligning Customer Success, Product, and Data to drive scalable, sustainable revenue. I’ve led cross-functional teams across Europe and the U.S., implemented AI-powered onboarding and CRM optimization, and helped fast-paced tech environments turn complexity into clarity.


My path began in diplomacy, evolved through global business, and thrives today in tech, where intuition meets data, and human experience powers innovation. I studied at MIT, Le Wagon, LSE, Pace University, and the Spanish Diplomatic School, blending operational precision with purpose-driven strategy.



  • 🚀 +10 Years of Scaling

  • 🌍 Global Teams, Real Impact

  • 📈 Growth Built on Retention

  • 💼 Customer-Centric. Data-Driven

  • 🚀 +10 Years of Scaling

  • 🌍 Global Teams, Real Impact

  • 📈 Growth Built on Retention

  • 🚀 +10 Years of Scaling

  • 🌍 Global Teams, Real Impact

  • 📈 Growth Built on Retention

  • 🚀 +10 Years of Scaling

  • 🌍 Global Teams, Real Impact

  • 📈 Growth Built on Retention

  • 💼 Customer-Centric. Data-Driven

Where Strategy Meets Systems

More about me

More about me

Strategic Execution for High-Impact Growth

Strategic Execution for High-Impact Growth

Strategic Execution for High-Impact Growth

More about me

More about me

More about me

01

Scalable Revenue Architecture

I design predictive growth systems that don’t just scale, they self-optimize. By integrating behavioral data, cohort decay modeling and elasticity analytics, I unlock recurring revenue engines that elevate LTV/CAC, drive multi-year ARR gains, and compound value over time.

02

AI-Driven Customer Success

AI-Driven Customer Success

I implement intelligent CS infrastructures that fuse real-time feedback, churn prediction and lifecycle automation. These systems scale intimacy, ensuring every user feels known, guided, and retained, while reducing CS operational load by up to 40%.

03

Growth Loops & Viral Engines

Growth Loops
& Viral Engines

I architect growth models with embedded virality, full-funnel attribution, and payback velocity optimization. Every loop I build feeds itself, shortening sales cycles and transforming marketing from a cost center into a compounding asset.

04

CRM Ecosystem Optimization


CRM Ecosystem
Optimization


I convert CRM stacks into revenue machines. Leveraging HubSpot, Salesforce and Pipedrive with custom Zapier/API automations, I eliminate pipeline friction, elevate data accuracy, and build systems where your sales team closes faster, with clarity and control.

05

Executive Leadership in Hypergrowth

Executive Leadership
in Hypergrowth

I lead like a strategist, build like an operator, and think like a founder. I align Product, Growth and CS under one OKR-driven roadmap, turning scattered initiatives into coherent scale. Vision without ego. Precision without paralysis. Results without excuses.

The Strategic Engine Behind Results That Scale

Growth by Design, Not Chance

Growth by Design, Not Chance

Growth by Design, Not Chance

Let's talk

Let's talk

Let's talk

Let's talk

  • 🧩 Growth doesn’t start with ideas, it starts with friction

    I look for what’s resisting scale, and I solve that first.

  • 🧠 Customer Success isn’t a department. It’s a nervous system

    It connects trust, retention and product truth in one loop.

  • ⚙️ The best systems are invisible

    If your process needs constant management, it’s not a system, it’s a dependency.

  • 📈 You don’t scale what works. You scale what compounds

    I build operations that generate momentum, not repetition.

  • 🧩 Growth doesn’t start with ideas, it starts with friction

    I look for what’s resisting scale, and I solve that first.

  • 🧠 Customer Success isn’t a department. It’s a nervous system

    It connects trust, retention and product truth in one loop.

  • ⚙️ The best systems are invisible

    If your process needs constant management, it’s not a system, it’s a dependency.

  • 📈 You don’t scale what works. You scale what compounds

    I build operations that generate momentum, not repetition.

  • 🧩 Growth doesn’t start with ideas, it starts with friction

    I look for what’s resisting scale, and I solve that first.

  • 🧠 Customer Success isn’t a department. It’s a nervous system

    It connects trust, retention and product truth in one loop.

  • ⚙️ The best systems are invisible

    If your process needs constant management, it’s not a system, it’s a dependency.

  • 📈 You don’t scale what works. You scale what compounds

    I build operations that generate momentum, not repetition.

  • 🧩 Growth doesn’t start with ideas, it starts with friction

    I look for what’s resisting scale, and I solve that first.

  • 🧠 Customer Success isn’t a department. It’s a nervous system

    It connects trust, retention and product truth in one loop.

  • ⚙️ The best systems are invisible

    If your process needs constant management, it’s not a system, it’s a dependency.

  • 📈 You don’t scale what works. You scale what compounds

    I build operations that generate momentum, not repetition.

  • 🧭 Being strategic is knowing what to ignore

    And making that a repeatable decision, not a guess.

  • 🤖 AI won’t replace humans. But it will make the average obsolete

    I design processes for the top 10%, then automate the rest.

  • 🧘‍♀️ True leadership isn’t loud

    It’s measured in clarity under pressure and the impact that remains when you’re gone.

  • 🎯 In a noisy world, focus is the most expensive form of intelligence

    I protect it like a core asset.

  • 🧭 Being strategic is knowing what to ignore

    And making that a repeatable decision, not a guess.

  • 🤖 AI won’t replace humans. But it will make the average obsolete

    I design processes for the top 10%, then automate the rest.

  • 🧘‍♀️ True leadership isn’t loud

    It’s measured in clarity under pressure and the impact that remains when you’re gone.

  • 🎯 In a noisy world, focus is the most expensive form of intelligence

    I protect it like a core asset.

  • 🧭 Being strategic is knowing what to ignore

    And making that a repeatable decision, not a guess.

  • 🤖 AI won’t replace humans. But it will make the average obsolete

    I design processes for the top 10%, then automate the rest.

  • 🧘‍♀️ True leadership isn’t loud

    It’s measured in clarity under pressure and the impact that remains when you’re gone.

  • 🎯 In a noisy world, focus is the most expensive form of intelligence

    I protect it like a core asset.

  • 🧭 Being strategic is knowing what to ignore

    And making that a repeatable decision, not a guess.

  • 🤖 AI won’t replace humans. But it will make the average obsolete

    I design processes for the top 10%, then automate the rest.

  • 🧘‍♀️ True leadership isn’t loud

    It’s measured in clarity under pressure and the impact that remains when you’re gone.

  • 🎯 In a noisy world, focus is the most expensive form of intelligence

    I protect it like a core asset.

Simulated Scenarios

Strategic FAQs for Decision-Makers

How do you design predictive systems without access to our internal data?

How do your simulations convert into operational leverage?

How do you align Customer Success with expansion-centric revenue strategies?

Can your systems scale across product lines and geographies?

What’s your stance on AI-native infrastructure in Customer Success?

How do you design predictive systems without access to our internal data?

How do your simulations convert into operational leverage?

How do you align Customer Success with expansion-centric revenue strategies?

Can your systems scale across product lines and geographies?

What’s your stance on AI-native infrastructure in Customer Success?

How do you design predictive systems without access to our internal data?

How do your simulations convert into operational leverage?

How do you align Customer Success with expansion-centric revenue strategies?

Can your systems scale across product lines and geographies?

What’s your stance on AI-native infrastructure in Customer Success?

How do you design predictive systems without access to our internal data?

How do your simulations convert into operational leverage?

How do you align Customer Success with expansion-centric revenue strategies?

Can your systems scale across product lines and geographies?

What’s your stance on AI-native infrastructure in Customer Success?